Click here to view the system requirements.

Yes, NetZoom 9 is compatible with 32/64-bit operating systems

Call our technical support line at 630.281.6464. Telephone support is available Monday through Friday between the hours of 8:30 AM to 5:30 PM US Central Time. If you prefer assistance by email, contact us at Support@AltimaTech.com.

Host applications are third party software applications that have been carefully tested to ensure that they work smoothly with NetZoom 9.

NetZoom 9 Features	Visio	AutoCAD	PowerPoint	Word	Excel
Drop NetZoom 9 Shapes into application	X	X	X	X	X
Drop configured Racks and Chassis into application	X	X	X	X	X
Change stencil views within host application	X
Fit modules into equipment slots	X
Fit modules into racks	X
Shape properties	X	X
Shape boundary connection points	X	X	X	X	X
Port-based connection points on shapes	X
Set and update tooltips on shapes and connection strings	X
Auto labels for Shapes	X
Export equipment data to .XML files	X

Note: Only Microsoft Office 2003 and 2007 products and Autodesk AutoCAD 2006 through 2009 are supported.

Due to the way that Microsoft Vista governs file permissions, NetZoom must be installed into the user’s directory and not the program files directory. Also, you must right-click on the installer and select “Run as Administrator”.

The demo contains a small sample of the NetZoom 9 equipment library. This sample lets you experience the ease of designing and diagramming your network with NetZoom 9 and allows you to preview the quality and views of equipment shapes offered in the NetZoom 9 library.

In the demo version, you can evaluate most of NetZoom 9's basic features. However, only subscribers can use NetZoom Smart Update and the NetZoom Stencils Web Service.

With a NetZoom 9 subscription, you can access as many as 120,000 + equipment shapes from over 3,500 IT and Audio/Video hardware manufacturers as well as NetZoom 9’s full set of features and subscriber services.

Visit www.NetZoom.net and click on the free demo link. Answer a few questions and your demo download will begin.

Yes. A trial subscription number will be sent to the e-mail address you provide, so please supply a valid e-mail address. You will need this number to install and use the NetZoom 9 demo.

No, this is not an error. This “expired” number, which comes with each demo of NetZoom 9, is a temporary subscription number that lets you try out most of our key features.

A valid NetZoom 9 subscription number is required to use features like Smart Update, as well as subscriber services like free shape requests, technical support and downloading shape/Visio stencil updates from the Customer Download Center (CDC).

The demo subscription number is sent to the e-mail address you provided as part of the download process.

You may either fill out the demo form again or contact Altima Technologies at 630.281.6464 to obtain a demo subscription number. Be sure to provide a valid e-mail address you can access.

No. You may only access these libraries by purchasing a NetZoom 9 subscription.

When you download the NetZoom 9 demo, you will receive an e-mail with a subscription number. We recommend that you install the demo with this number, which allows you to use the demo for a few days.

No. You may continue to use your current NetZoom subscription number for all NetZoom features and downloads.

NetZoom subscription numbers are 25-character keys.
When the install prompts you for your subscription number, enter your subscription number from your previous version and installation will proceed as normal. Also, activation is required to use most product features, use this same number for activation. If you require assistance activating NetZoom, please contact technical support.

No. You do not need to remove previous versions of NetZoom to install and use NetZoom 9.

Yes, you may continue to use and modify your existing diagrams; however, we strongly recommend that you update your diagrams with the NetZoom shapes as not all NetZoom 9 features will be usable in older files.

NetZoom 9 offers shapes that have smart behaviors and their embedded property sets differ from those used in prior versions of NetZoom. If you use shapes from different versions of NetZoom, additional precautions will be required.

No, updates you downloaded for a prior version only work in that corresponding version of NetZoom.

Please visit www.NetZoom.net to download the order form containing the appropriate product numbers.

We offer multi-user and educational discounts. Please contact Sales@AltimaTech.com or 630.281.6464 (8:30 AM to 5:30 PM US Central Time) for further details.

Yes. You may purchase a Media Pack for $200 USD plus shipping for each subscription number within 30 days of the original purchase date. Contact us by e-mail at Sales@AltimaTech.com or phone at 630.281.6464 (8:30 AM to 5:30 PM US Central Time) for more information.

When you order the Media Pack, the initial shipment includes a DVD with the most current shapes available.

We release updates in the months of January, April, July, and October. Depending on when you purchased your subscription, your two updates will be shipped in two of these subsequent months.

Credit cards: We accept American Express, MasterCard and Visa, when you purchase online, fax an order form, or use our other accepted payment methods.

Purchase orders: We accept purchase orders from educational institutions, government agencies, and large companies within the U.S. and Canada. An authorized purchase order must be attached to the NetZoom Product Order Form, with the option of paying by check, money order, wire transfer, or receiving an invoice. See the Product Order Form at www.NetZoom.net for more information on using this method.

Wire transfer: If you use a wire transfer (Electronic Bank Transfer), you must pay all bank fees and send a copy of the bank wire transfer receipt along with the order form. See the Product Order Form at www.NetZoom.net for more information.

You may also contact Sales@AltimaTech.com or 630.281.6464 (8:30 AM to 5:30 PM US Central Time) for more information.

If you have not yet received an invoice, please contact us at Support@AltimaTech.com or 630.281.6464 (8:30 AM to 5:30 PM US Central Time).

Due to the ever changing nature of the technology industry, products become discontinued and Manufacturers go out of business. When this happens; we archive the equipment that is no longer in main-stream use. Archived shapes are still available for download, however, they are not on the install DVDs. Media Pack DVDs feature the latest and most downloaded shapes in the NetZoom 9 library. DVDs provides instant access to the most popular shapes available with your subscription, reducing the time and effort spent on downloading shapes.

However, if you still need a shape that is not included on the Media Pack DVD, your subscription gives you full access to the library you purchased. You can download any of the NetZoom 9 shapes in this library through NetZoom 9 Smart Update or the Customer Download Center at www.NetZoom.net/.

Yes. Universal, Computer/Telecommunications, and Audio/Video each offer a different set of equipment shapes you can access with your subscription.

Our Universal library is our all-in-one collection, providing our complete shape and stencil library of over 120,000 equipment shapes.

The Computer/Telecommunications library gives you access to over 85,000 equipment shapes and stencils from the leading manufacturers of IT network equipment.

The Audio/Video library gives you access to over 35,000 equipment shapes and stencils from the leading manufacturers of audio/video equipment.

All subscriptions come with the same set of world-class customer support services. Each subscription also offers a Media Pack option.

You can purchase a subscription to the library that fits your needs at our renewal pricing rates. Please contact Support@AltimaTech.com or call 630.281.6464 (8:30 AM to 5:30 PM US Central Time). You will need to provide information, such as your company name, e-mail address, phone number, etc., so we can validate your request and retrieve the subscription number we have on file for you.

If your subscription number is already expired; contact us to renew your subscription.

You can always check on the status of your subscription number within NetZoom.

1. Click on the Settings and Options icon in the NetZoom application toolbar, or press Ctrl + G.
2. In the NetZoom tab, click on Subscriptions.
3. On the right side using the Current tab, you can see when your subscription expires. If your subscription has expired, there is a 30-day grace period in which you qualify for renewal pricing on an equivalent subscription. If this grace period has passed, you will need to purchase a new subscription.

If your subscription has expired, there is a 30-day grace period in which you qualify for renewal pricing on an equivalent subscription. If this grace period has passed, you will need to purchase a new subscription.

Once your subscription expires, you may continue to use the NetZoom 9 application and the shapes you have already downloaded. However, you will no longer be able to access technical support services, update your shape library online or via DVD, or request shapes and stencils to be created at no additional charge.

To receive technical support, receive updates to the shape library of your subscription, and to request additional shapes and stencils at no charge, you will need an active subscription number. If your subscription has expired, there is a 30-day grace period in which you qualify for renewal pricing on an equivalent subscription. If this grace period has passed, you will need to purchase a new subscription.

Contact us by e-mail at Sales@AltimaTech.com or by phone at 630.281.6464 (8:30 AM to 5:30 PM US Central Time) for more information. To purchase a subscription, visit the Purchase section on www.NetZoom.net/ to review your purchasing options.

Yes. However, users must have their own NetZoom subscription to use NetZoom shapes. In addition, NetZoom shapes cannot be copied, modified, distributed, or sold for commercial purposes. Please read the End-User License Agreement for more information.

While NetZoom 9 is a feature filled application, sometimes only a quick shape is needed. The NetZoom Stencils Web Service takes less time to download and install; so it works wonders for last minute updates at home, quick updates at the airport or on the way to a meeting, or anytime when you are away from your main computer. Also, if you already have a NetZoom 9 subscription, you may use your subscription number to access the web service for free. Requirements for the web service are: NetZoom 9 subscription number, Microsoft Office 2003 or 2007, and Internet access.

Purchasing NetZoom 9 is equivalent to purchasing a 12 month NetZoom subscription, as a subscription number is included with every product purchase.

To receive technical support, receive updates to the shape library of your subscription, and to request additional shapes and stencils at no charge, you will need a non-expired subscription number.

All subscriptions to NetZoom come with world-class service and support. They include:
Free Online Shape Requests 24/7: Submit custom shape requests online. Requests are turned around quickly and are available to you at no charge.
Free Technical Support: You have free access to an experienced, dedicated, and friendly staff ready to help you meet every challenge, every step of the way. They can help you with any NetZoom 9 questions including:

Shortly after you purchase a NetZoom subscription, you should receive your subscription number and instructions on installing NetZoom 9 at the e-mail address you provided. If you have not yet received this e-mail, please contact us at Support@AltimaTech.com or 630.281.6464 (8:30 AM to 5:30 PM US Central Time).

Yes, if you don’t activate, NetZoom 9 will not work correctly. It is a requirement of the End-User License Agreement between Altima Technologies and the actual user of the product. Someone may have purchased NetZoom 9 for you, so the billing and shipping information we received may differ from your contact and profile information. This information helps us provide better service and support for your particular needs.

Activation lets you access NetZoom Smart Update, Live Search, free shape request service, and other features and services.

Activation ensures that you receive product updates, faster feedback on your service and support inquiries and newsletters to update you with the latest information regarding your NetZoom subscription.

Most importantly, you are doing your part to discourage piracy, which allows us to continue providing further innovation to our valued customers. We are committed to discouraging unauthorized use in a way that minimizes any inconvenience to licensed users.

When a customer installs NetZoom 9, they are required to activate the product by Internet or phone. If you activate by phone, you will receive an activation key upon successful verification. You will then enter this key within the product to complete activation. Users who activate by Internet within NetZoom will not need a separate activation key.

In both cases, the following information is collected for verification of our licensed users:

• User name
• Company name
• Country
• Phone number
• Valid e-mail address
• Subscription number

NOTE: Always consult your network administrator before changing PC and network security settings.

Many of the files on NetZoom’s CDC are relatively large in size, which may cause connections to quit or time out. Make sure your network and PC security settings are optimized for downloading large files.

Adjust Microsoft Windows and VPN firewall settings - If your download does not start at all and/or you receive an error message in your browser, check your Microsoft Windows and VPN firewall settings. Depending on your network security settings, you may have to temporarily turn off your firewall to download from the NetZoom CDC. Of course, be sure to turn your firewall settings back on after the download is complete.

Microsoft Windows Vista Users - Some of the most common issues Microsoft Windows Vista users face in downloading files are incomplete downloads or downloaded files that seem to “disappear” (the download appears to complete but you cannot see the file in the selected save location). There are many potential reasons, but the following steps tend to resolve such issues:

Internet Browser Settings - Common browsers like Microsoft Internet Explorer 7 and Mozilla Firefox let you adjust privacy settings to trust content from certain websites. Add http://www.NetZoom.net to your list of trusted sites.

Microsoft Windows Defender Settings - Built to provide protection against harmful or unwanted software when turned on, Microsoft Windows Defender may also block legitimate software downloads. To download and launch an install file from a trusted source successfully, you may want to turn Microsoft Windows Defender off temporarily to download setup and update files from the NetZoom CDC.

        Using the Control Panel, navigate to the Security screen: Control Panel>Security.
        Click on Windows Defender to turn it on or off as necessary.

Windows Firewall Settings - Depending on your network’s security settings, you may have to temporarily turn off your firewall to download from the NetZoom CDC. Of course, be sure to turn your firewall settings on after the download is complete.

        Using the Control Panel, navigate to the Security screen: Control Panel>Security.
        Click on Windows Firewall to turn it on or off as necessary.

Changing Firewall Settings in the Microsoft Windows Vista Command Prompt - You may also work with your network administrator and use the Microsoft Windows Vista Command Prompt to implement a work-around if NetZoom is responding slowly or not responding at all.

Microsoft has posted an article that details these workarounds at: http://support.microsoft.com/default.aspx?scid=kb;EN-US;934430

No. Shapes in NetZoom are organized by manufacturer and product line. The NetZoom Smart Update utility lets you select only the manufacturers and product lines you wish to use. And you can download shapes as often as you would like 24/7. You can also simply download the shapes you want, by searching for them. In the case, that you do not find the shapes on your local NetZoom library, you may use Live Search to download the shapes you need.

Smart Update: The NetZoom shape library is updated regularly, so check Smart Update to see if your particular shape or stencil was added or updated.

Note: An Internet connection may be required for this feature.

Live Search: If you search for a particular shape that is not available in the library on your local computer, then Live Search will find matching results to your search on our web server, and present them to you. You may select which resulting shapes you want, and download them to your local library.

Note: An Internet connection is required for this feature.

If you cannot find what you are looking for, NetZoom subscribers can request additional shapes or stencils to be created for free.

Request Shape (in NetZoom): In the Results palette, right-click on any shape and select Request Shape. This will open a form in which you can fill in details of the shape you need. Once you are finished, simply click Submit.

Note: An Internet connection is required for this feature.

Request Shape (online): Visit our Free Shape Requests page and use the form to give us as much information as you can about the shape or stencil you need. As your request is processed, you can monitor the status of your request. You will be e-mailed once your requested shapes have been completed.

You may also contact us at Support@AltimaTech.com or 630.281.6464 (8:30 AM to 5:30 PM US Central Time) to request more shapes.

If you notice an error in particular equipment shapes, whether it involves its physical qualities or embedded properties, right click on the shape within NetZoom and select "Report Shape"; provide as much information as you can about the nature of the error and click Submit. We will verify your suggested changes and appropriate steps will be taken.

In addition to our Computer/Telecommunications and Audio/Video shape libraries, we can accommodate special shape requests. Contact us at Support@AltimaTech.com or 630.281.6464 (8:30 AM to 5:30 PM US Central Time) about your shape and stencil needs.

When downloading from www.NetZoom.net or www.VisioStencils.com the default path should be set to download to you’re My Documents folder. You can find this folder at C:\Documents and Settings\your user name\My Documents

You may use Smart Update only if you have activated NetZoom, otherwise Smart Update will be disabled. To launch Smart Update, click the Smart Update icon on the main application toolbar.

The dates next to the product lines indicate when this item was last updated.

No, you may only cancel. The screen that shows the status of each shape download gives you the option to select Cancel to stop the download.

Smart Update only updates the shapes in the NetZoom library. If you want to update the shape in any of your library subsets, you will have to select the updated shape in NetZoom and re-add it to that library subset.

NetZoom 9 offers multiple views of shapes, including top, front, rear, 2D, and 3D views.

NOTE: Certain views may not be available on all shapes.

The tabs signify which style views are available for that shape. Select the tab that specifies the view desired and drag the shape view to your diagram.

If you are using Tree View, please make sure that you are dragging from a shape node and not the manufacturer, product line or other designation. (Use: 2D Front, 2D Rear, 3D Front, etc.) Use the tooltip or properties preview to help you decide which view to use.

List View is not enabled for drag and drop. Please select a different view to drag and drop shapes.

Also, make sure that the correct diagramming application is enabled for NetZoom. In Settings and Options, click Host Application in the NetZoom tab. The diagramming applications for NetZoom are listed here; select the one you are trying to use before launching the host application.

Note: When you run NetZoom 9 from the Start menu or Desktop icon the title bar will display the current selected host application.

Yes. Simply drag the shape from the lower right-hand corners to increase or decrease the size of shapes within the stencil.

By default, there is a set called “My Favorite Shapes” to which you can add shapes for a personalized library. To create new library subsets, click the New icon in the Library Pane to create as many favorite sets as you would like. Once you have your subsets created, you can add a shape to a set by selecting the subset desired and then right-clicking on a shape in search results and selecting Add to [Library Subset] or pressing Ctrl + D.

Note: To view the shapes in the library subset, simply select the desired set and click the GO button. button.

Yes, select New… under the Watermark combo box on the main application toolbar or press Ctrl + W.

Certain settings and options are only available for certain host applications. The Settings and Options menu will show what settings are available for the currently selected host application

For example, the Visio tab in Settings and Options will only appear when Microsoft Visio is selected as the host application.

Knowing Which Host Application is selected
You can tell which “mode” or which host application is currently selected, just by looking at the NetZoom 9 title bar. The name of the current host application appears in brackets:

Selecting the Host Application

1. Launch Settings and Options from the NetZoom application toolbar or press Ctrl + G.

2. In the NetZoom tab, click on Host Application.
3. Select the application where you want to drag and drop NetZoom shapes.

NetZoom 9 uses the Microsoft Access 2003 format. If you are using Microsoft Access 2007, you will need to save the database in the Microsoft Access 2003 format using the Save As command on the Office Button Menu.

First, select the library subset where you wish to create the copy.



Then, after you have configured the device or rack, select the Equipment node for the shape in the Configurator pane.



Next, scroll to find the Node group in the Properties pane and provide a unique name for the device or rack in the Label property field.



Finally to save the shape to your favorite set, simply click the save icon in the Configurator pane toolbar. This will automatically create a copy of the shape in the selected library subset with the new label that you provided.

Shapes are drawn to the scale of the actual equipment. Occasionally you may need to resize an equipment shape. There are two different shape modes in NetZoom for this:

1. Open Settings and Options from the NetZoom application toolbar, or press Ctrl + G.
2. Click on the Visio tab.
3. Select Miscellaneous.
4. Under Select Scaling Mode for Rack mountable Equipment
   Select Fixed Height mode to enable rack extensions on rack equipment.
   Select Variable Height mode to scale the entire shape proportionally.

If you are using Windows Vista, be sure to install NetZoom using Run as Administrator. NetZoom 9 requires Administrator rights or greater during install and use. If you do not have Administrator rights, or are unsure, consult your system administrator first.

On Windows XP, it may be helpful to modify Microsoft Visio’s macro security settings. If you have any doubts about doing this, please consult your system administrator before proceeding with any changes.

To configure macro security settings in Microsoft Visio 2003:

1. Open the security menu through this menu path: Tools > Macros > Security.
2. Select the Security Level tab.
3. Select a lower security setting, if possible.
4. Close out of Microsoft Visio and re-launch; the NetZoom icon should appear.

1. Open the Trust Center through this menu path: Tools > Trust Center.
2. Click on Macro Settings.
3. Select a lower security setting, if possible.
4. Close out of Microsoft Visio and re-launch; the NetZoom icon should appear.

From the Library Results palette, right click on your selected device and select Open Stencil or press Ctrl + T. A stencil of the selected equipment will launch within Microsoft Visio.

First, make sure that shape connectors are enabled. Select Settings and Options in the NetZoom application toolbar or press Ctrl + G. Under the Visio tab, select Connection Points. Confirm that the correct connection points are selected, and then re-add the shapes.

Secondly, make sure that you are using a host application that will recognize embedded connection points in NetZoom shapes. For assistance, contact the Support line at 630.281.6464 or e-mail using Support@AltimaTech.com.

Select Settings and Options in the NetZoom application toolbar or press Ctrl + G. Under the Visio tab, select Connection Points. Here you can enable connection points on applicable equipment data ports, power ports, and slots by selecting “Data ports only” or “Boundary plus data ports.”

Make sure you have tooltips enabled. You can check by selecting Settings and Options in the NetZoom application toolbar or pressing Ctrl + G. Under the Visio tab, select Tooltips. Confirm that No Tooltips is de-selected. Select one of the available Tooltip formats. Then click on the Update Tooltips button on the main NetZoom toolbar.

On each shape, tooltips are only available when you hover over a connection point on a selected shape after it is dropped into the host application.

Note: Tooltips are not available in certain host applications.

For NetZoom Rack Builder and Data Center Wizard to work properly, you must launch them from within Microsoft Visio using the template categories menu or from NetZoom itself. If you do not, features such as Rack Builder’s real-time simultaneous front/rear rack builds and Data Center Wizard/Rack Builder integration will not work.

Also, for Rack Builder and Data Center to work together smoothly, Rack Builder should be opened using Data Center’s open rack function.

Visio’s Toolbar Menu
In Microsoft Visio, select File -> New -> NetZoom for Data Centers

For Data Center and Rack Builder to work together – the rack must first be placed in the Data Center diagram and then opened from within the data center file.

On your keyboard, press and hold the ALT key while pressing the F7 key.

The Smart Update and Live Search features are only available when NetZoom 9 is run as a standalone application. To run Smart Update or Live Search, please close NetZoom 9 and Microsoft Visio, then launch NetZoom 9 from the Start Menu or desktop icon.

Simply add the equipment shape to your library subset and right-click to open it in the Configurator Pane. Once the equipment shape is fully configured, add it to your host application.

There are several different versions of Autodesk AutoCAD and each version requires a different adapter to work with NetZoom. Check your host application settings in NetZoom to ensure the correct Autodesk AutoCAD adapter is enabled. Also, for best results, use Autodesk AutoCAD or Autodesk AutoCAD Electrical.

Note: Make sure that you have selected the correct Autodesk AutoCAD adapter in Settings and Options before you launch Autodesk AutoCAD; otherwise the adapter will not function correctly.